Get Help
FAQs
Here are answers to frequently asked questions:
Where is my nearest foodbank centre?
Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.
What’s in a typical food parcel?
A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits. Our foodbank also provides fresh produce subject to availability.
Can the parcel be adapted to special dietary requirements?
Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also do our best to adapt your parcel to accommodate any food allergies you indicate.
Will the food parcel cater for my whole family?
Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.
I have a baby, can you help with supplies of nappies and baby food?
Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.
What if I can’t get to the foodbank centre?
The first option is to ask a family member or friend to come to the foodbank on your behalf, with any voucher code that has been issued. We don’t normally have the capacity to do deliveries. If you can’t get to the foodbank centre and don’t have anyone who can go for you, please discuss this with the agency that refers you or get in touch with the foodbank directly.
How does my organisation make a referral to the foodbank?
Our foodbank works with a range of local agencies who meet people at risk of going hungry. The Jobcentre, Social Work, a range of charities supporting adults, children and specific groups, GP surgeries, mental health teams, churches, faith communities and housing associations are just some of those who can refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered referral agency.