Get Help
How to get help
If you need help from our foodbank there are a few simple steps to follow.
The most important step is to get a foodbank voucher.
In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.
1. Get in touch with us.
If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.
2. Arrange a visit to the referral agency.
They will discuss your situation and supply you with a foodbank voucher where appropriate.
3. Bring your foodbank voucher to your nearest foodbank centre.
You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.
Can I just turn up at the Foodbank?
If you are in urgent need of food but have not been able to get a voucher, you can call during foodbank opening hours. Just explain your situation and we will ask you to speak to our Foodbank Support Officer, who will ask you a few questions, in private and in confidence. She is able to issue emergency food parcels. Please note that we cannot supply repeat or regular food parcels in this way. Our Support Officer can however offer you follow-up interviews to help you get any help you need to address other issues that may have contributed to your not being able to afford food.
If you have any further questions our FAQ’s page may help, or feel free to give us a call.